Refund & Return Policy

Last updated: 27 October 2026

Every Canvasattack product is personalised and made to order just for you, so we cannot resell it. That is why we do not accept returns for change of mind. But if something is wrong with your order, we will make it right.

Damaged, defective or wrong item

If your order arrives damaged, has a printing defect, or is not what you ordered:

• Contact us within [CONFIRM: e.g. 7 days] of delivery at [CONFIRM: support email].
• Include your order number and clear photos of the problem and of the outer packaging.
• Please keep the product and packaging until we have resolved your request.

Once we confirm the issue, we will reprint and resend your order free of charge. If a reprint is not possible, we will give you a full refund.

Reprints

A free reprint is offered for damage in transit, printing defects, or a mistake on our side. A reprint is not offered for:

• Spelling mistakes, cropping or photo position that matched the preview you approved.
• Blurry prints from low-resolution photos after the website warned you.
• Small colour differences between your screen and the print.

[CONFIRM: whether customers can order a paid reprint at a discount in these cases]

Cancellations

• You can cancel an order free of charge before it goes into production. Unpaid and Cash on Delivery orders can be cancelled from My Account → Orders; for prepaid orders, email us and we will cancel and refund it.
• Once production has started, the order cannot be cancelled.
• Orders may be cancelled by us if we cannot use the uploaded photo, or if you do not reply to our artwork query within [CONFIRM: e.g. 7 days]; you will receive a full refund.

Refunds

• Prepaid orders are refunded to the original payment method within [CONFIRM: e.g. 5–7 business days] after the refund is approved. Your bank may take a few extra days to show it.
• Cash on Delivery orders are refunded by bank transfer or UPI; we will ask you for the details.
• Shipping charges are refunded only when the problem was our mistake.
• Reward points used on a cancelled order are returned to your account.

Refused or undelivered parcels

If a parcel is returned to us because the address was wrong or the delivery was refused (including COD orders), we cannot refund the order, as it was made especially for you. We can reship it if you pay the shipping charge again.

Contact

Email [CONFIRM: support email] or call [CONFIRM: support phone / WhatsApp] with your order number and we will help.